Contact information
Illegal Shirts – Contact & Customer Support Policy Last Updated: July 23, 2025
We’re here to help and we take every message seriously. This policy explains the official ways to reach us, what to expect after you do, and how we handle the information you provide.
1. How to Reach Us
| Method | Details |
|---|---|
| Email (Primary) | illegalshirts0@gmail.com Monitored Monday–Friday, 9 a.m.–5 p.m. Eastern Time (U.S.). We typically reply within 1–2 business days. |
| Contact Form | Use the secure form on our “Contact Us” page. You’ll receive an automated confirmation e‑mail once submitted. |
| HDCX Enterprises LLC 3308 Brenner Pass, Louisville, KY 40241, USA |
(For DMCA notices, please use the Designated Agent details in our Terms of Service.)
2. Information to Include
To help us resolve your issue quickly, please provide:
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Your full name and the e‑mail address used at checkout
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Order number (if the question is order‑related)
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Clear description of the question or issue
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Photos of any damage/defect (if applicable)
3. Order Changes & Cancellations
Because our products are made‑to‑order and enter production fast, we cannot guarantee changes to size, design, or shipping address once an order is placed. If you need an adjustment, contact us immediately—we’ll do our best but can’t promise.
4. Privacy & Data Security
Any personal data you send is used solely to respond to your inquiry and is handled in accordance with our [Privacy Policy]. Please do not e‑mail full credit‑card numbers or other highly sensitive personal data; use a secure method instead.
5. Abusive or Fraudulent Messages
We reserve the right to ignore or block communications that are abusive, threatening, or intended to commit fraud.
Thank you for your business and for helping us keep the lines of communication clear, professional, and productive.